FAQ, Frequently Asked Questions
1. In case of flight and/or train delay, how should I behave?
In case of flight or train delay you have to contact at least an hour before either by phone or Telegram the number +39 3661022264 so that the driver can go to the airport or station later and avoid additional charges for waiting . If you do not advise in any way the transportation company you, the cost of € 30 including VAT for the car or € 40 including VAT for the 8-seater minibus for every hour of waiting will be charged on you.
2. In case of flight and/or train cancellation, what should I do?
In case of cancellation of the flight or train, you have to urgently contact the number +39 3661022264 either by phone or by Telegram at least two hours before so that the vehicle booked will not be sent and in this way you will not be charged. Then it will be possible to fix a new pick up without any additional cost. If the company is not advised in any way, it will be forced to charge you the cost of the entire transfer for both trip and waiting the driver will have to make.
3. Is it possible to cancel a reservation or change the day and time?
Yes, it is possible to cancel a reservation or change the arrival and / or departure day and time without any extra charge until two hours before the pick-up time by calling the number: +39 3661022264 either by phone or by Telegram or by sending an e-mail to [email protected]
4. Is it possible to change departure or arrival time?
Yes, it is possible to change departure or arrival time until two hours before the fixed timewithout any extra charges by contacting the number +39 3661022264 either by phone or by Telegram or by writing an e-mail to [email protected].
5. Is it possible to pay by credit card?
Yes, we accept all types of credit cards: Visa, Mastercard, American Express and also Bancomat.
6. Do you have child seats?
Yes, we have child seats for all ages: baby seats for children up to 6/8 months, child seats for the ones between 1 year and 2 years old and boosters for the others three years old and more.
7. Are breaks generally scheduled along long journeys or on short routes due to necessity?
Yes, on long rides there is a free stop of 15 minutes every two hours and in short stops you can stop at a bar and / or refreshment area if there is an urgent need to go to the bathroom or to a pharmacy if you are not doing well.
8. What is the maximum number of luggage allowed for each vehicle?
The standard car can carry up to two medium suitcases and a trolley while the 8-seater minibus can carry up to 8 medium suitcases and 4 trolley.
9. Do you have any drivers speaking English?
Yes, we have English speaking driver and also on request travel assistant if you would like to have any advice on what to visit in a specific place or where to go to eat and / or go shopping.